FAQ / SHIPPING
What methods of payment do you accept?
We accept payments electronically, through PayPal and Stripe. You can pay with your credit card and Apple Pay through Stripe, or if you have a PayPal account, you can pay through PayPal Express.
How secure is the store?
PayPal automatically encrypts your confidential information in transit, from your computer to ours, using the Secure Sockets Layer protocol (SSL) with and encryption key length of 128 bits, and Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
Which countries do you ship to?
We ship worldwide. If when placing an order, you do not see your country listed in the shipping section, then please choose 'Everywhere else' from the pull down menu.
What are your typical shipping times?
Once an order is received, our books usually ship within 1 to 2 working days, and prints usually ship within 4 to 5 working days, often sooner.
Please note however that the prints are made to order here at the studio, so if you require delivery by a certain date, then please contact us for exact shipping confirmation. As Julian is often away working on location, we would have to wait for him to return in order to make, sign and emboss each print.
Packaging and postage information
We take great care in packaging our prints and books. Your print is placed inside a snug fit Polyester sleeve, which is then placed in a cardboard envelope, and then in to an outer panel wrap cardboard mailer. Books are wrapped in tissue paper, and then placed in a snug fit cardboard envelope.
We ship using First Class Royal Mail and Royal Mail International Standard delivery for books and Royal Mail Special Delivery for prints. Please be aware that print packages will require a signature upon delivery.
What happens if the print arrives damaged?
In the unlikely event that your print arrives damaged, we ask that you contact us as soon as possible email@example.com. We require that the print is returned to us, and upon receipt and inspection, we issue a replacement asap.
Do you offer framed prints?
No we do not. Shipping prints framed under glass is both expensive and risky, so we leave framing to the customer, particularly given the personal nature of choosing from the numerous frame, glass and mount combinations.
What exactly is a limited edition print?
It is a print of which only a specific number are made. After the edition has sold out, no further prints of that work will be made. An edition is usually dictated to by print dimension too, so there can be for example, 3 editions of an image, where each edition is of a specific print dimension.
What is a blind stamp?
A blind stamp is a colourless impression, that is embossed without ink onto a print
What if I see a piece of Julian's work that isn't shown on the Print Shop web site?
Much of the work shown on Julian's main web site is available in edition print form. Please contact us for more information, indicating which image, or images, are of interest. firstname.lastname@example.org
If you have any other questions, then please feel free to contact us. email@example.com